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Support

We answer every email. Usually within one business day.

The fastest way to reach us is by email. We don't have a chatbot, a ticket queue, or a hold-music phone tree. You write to us, a human writes back.

Email hello@mimicparenting.com

Common questions

How do I cancel my subscription?

Subscriptions are managed through Apple. On your iPhone, go to Settings → [your name] → Subscriptions, tap Mimic, and tap Cancel Subscription. Or go to apps.apple.com/account/subscriptions. Cancellation takes effect at the end of your current billing period.

How do I request a refund?

Apple handles refunds for App Store purchases. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Mimic charge, and request a refund. If Apple needs us to confirm anything, email us and we'll respond.

I lost access to my account.

Email hello@mimicparenting.com from the address tied to the account, and we'll help you regain access.

How do I delete my account and data?

Inside the app, go to Identity → Settings → Delete account. Deletion removes your practice content within 30 days. If you can't access the app, email privacy@mimicparenting.com from your account email and we'll process the deletion manually.

I found a bug.

Thank you. Email us with your device model, iOS version, app version, and what you were doing when it happened. Screenshots help.

Privacy questions?

Email privacy@mimicparenting.com or read the full Privacy Policy.

Press, partnerships, or general inquiries?

hello@mimicparenting.com reaches the founder directly.

If you're in crisis

Mimic isn't built for crisis support, and we don't want to fake it. If you or someone you love is in immediate danger, please reach out to a real, trained service:

  • U.S. — 988 Suicide & Crisis Lifeline: call or text 988.
  • U.S. — SAMHSA National Helpline (substance use, mental health): 1-800-662-4357, free, 24/7, confidential.
  • International: findahelpline.com lists vetted crisis lines worldwide.
  • Emergencies: contact your local emergency number.
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